Last updated: 29 July 2025

We are OUE Restaurants Pte. Ltd. ("OUER," "we," "our," or "us"). We own and operate various restaurants, including VUE, Takayama, Shisen Hanten by Chen Kentaro, Chen's Mapo Tofu, Chatterbox, Express by Chatterbox, Chatterbox Café HK, Delifrance, Alfafa, MaxxCoffee, and OUE Skyspace.

We also operate websites such as www.ouerestaurants.com, www.vue.com.sg, www.delifrance.com.sg, www.delifrance.com.hk, www.alfafa.com.hk, www.shisenhanten.com.sg, and www.chatterbox.com.sg, along with any mobile applications published by us. Collectively, these are referred to as the "Website."

OUE Restaurants Pte. Ltd. is a company registered in Singapore (Company Registration No. 201202027E) and is located at 50 Collyer Quay, #18-01/02 OUE Bayfront, Singapore 049321.

This Privacy Policy explains how OUER and its affiliated companies globally handle, collect, use, disclose, and manage your personal data. It also outlines your rights and our obligations under Singapore's Personal Data Protection Act (PDPA), and where applicable, the European Union’s General Data Protection Regulation (GDPR).

By providing personal data to us, you confirm that you are at least 18 years of age and consent to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our Website or providing personal data.

We may revise this Privacy Policy from time to time. Any updates will be posted on our Website.

"Personal data" refers to information that identifies you as an individual, either on its own or in combination with other information. We collect personal data when you use our Website, make a reservation, purchase a voucher, sign up for our loyalty programmes, or communicate with us through various channels.

Personal data we may collect includes your name, age, gender, date of birth, contact details, identification numbers such as NRIC or passport, images or photographs, payment details, device and location information, and your purchase or transaction history.

This information may be collected directly from you or through third-party technologies such as analytics tools and social media platforms. We use this data to process your reservations, manage your accounts, personalise your experience, improve our services, and respond to your enquiries.

Cookies are small data files stored on your device. We use cookies to enhance your browsing experience by remembering login sessions, tracking how you interact with our Website, and analysing site usage. We may use services such as Google Analytics to help us understand how our Website is used.

You may disable cookies in your browser settings, but doing so may affect your ability to use certain features of the Website.

We collect, use, and disclose your personal data for various legitimate purposes, including processing reservations and payments, managing loyalty memberships and customer accounts, responding to your requests, conducting customer research, sending updates and promotions, maintaining site security, and complying with regulatory or legal requirements.

Your data may also be used for marketing campaigns, training and quality assurance, IT and infrastructure management, and internal reporting or analytics. In some cases, we may anonymise your data for performance or trend analysis.

We may share your personal data with affiliates, subsidiaries, third-party service providers, legal or financial advisers, reservation platforms, or government authorities where required.

If you submit personal data on behalf of someone else—for instance, a family member or guest—you confirm that you have their consent and that the data you provide is accurate.

We adopt appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorised access, disclosure, or misuse. Your data will only be retained for as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations. After that, we will securely delete or anonymise your data.

You have the right to access your personal data, request corrections to any inaccuracies, withdraw consent for marketing communications, or request deletion of your data where legally permissible.

To exercise your rights, please email us at enquires@ouerestaurants.com. We may require you to verify your identity before processing your request. A reasonable fee may apply for access requests, in accordance with the PDPA.

If you believe your personal data has been mishandled, you may contact our Data Protection Officer at enquires@ouerestaurants.com. To help us process your complaint promptly, please use the subject line “PDPA Complaint.”

If you are based in the European Economic Area (EEA), we may process your data under the following legal bases: to fulfil a contract with you, based on your consent, to comply with legal obligations, or in pursuit of our legitimate interests.As an EEA resident, you have the right to access, correct, delete, or restrict the processing of your data. You may also object to data processing or request data portability. You may withdraw your consent at any time by contacting us. You also have the right to file a complaint with your local data protection authority.

This Privacy Policy operates alongside other consents you may have provided to us. Where permitted by law, we may collect, use, or disclose your personal data without your consent.

If you have any questions about this Policy or how we handle your personal data, please contact:

Data Protection Officer
‍OUE Restaurants Pte. Ltd.
50 Collyer Quay, #18-01/02 OUE Bayfront,
Singapore 049321
Email: enquires@ouerestaurants.com